Privacy & Cookie Policy

 

Details of the entrepreneur

 

 

SNEL TELECOMMUNICATIONS

acting under the name: InstantTop

Mailing address:

520 Avenue M South,

Saskatoon, SK

S7M 2K9

Canada

Email address: support@instanttop.com

Phone number: 0851000003
Email address: support@instanttop.com

Entity Number: 101301507

Collection of Information?

There are two types of data that we collect:

"Personal Data” – This is information that identifies you or can be used to identify you. We may collect and process the following Personal Data about you: 

· Your name;

· Your email address;

· Your billing address;

· Your credit or debit card details (however, we do not retain your credit card details);

· Your telephone number;

· Your IP address;

· Other information you provide by filling in forms on the Website. This includes information you provide at the time of registering on the Website;

· We may also ask for information if you report a problem with the Website;

· If you contact us we may keep a record of that correspondence;

· Details of the Top-Up transactions you carry out on, and your visits to, the Website;

We also collect and process the receive mobile telephone number that you provide to us. This is necessary to facilitate the sending of Top-Up to that number.

"Non-Personal Data”- Like most other websites, InstantTop gathers statistical and analytical information. This is what we call Non-Personal Data. Unlike Personal Data, this information cannot be used to identify or contact you. Examples of Non-Personal Data include browser types and other anonymous statistical data involving the use of the Website.

How does InstantTop collect this Non-Personal Information?
At instantTop we are always looking to improve the Website and Services and help our customers as much as possible, and collecting this data is an important way of achieving this. We want to get a better understanding of where our customers come from, what they like and what improvements they want from InstantTop. We are always looking to develop, grow and innovate. This data is a crucial part of the process.

Use of Your Personal Information
How do we use your Personal information?

We may use this Personal Data for the following:

· To help you send the Top-Up that you have requested and to process any payment connected with that Top-Up request;

· To contact you if it's required in relation to the Top-Up that you have sent, or to reply to any communications that you might have sent us;

· To provide you with information on products or services that might interest you;

· To notify you about any changes to the Website or Services;

· To ensure that content on the Website is presented in the most effective manner for you and your computer;

· To provide you with customer support

· For marketing analysis; and

· For security and fraud prevention purposes.

Cookies

For an optimal online experience on Instanttop.com, your computer, tablet or smartphone will need to accept cookies.

A cookie is a small unique text file placed on your device when you visit a website which enables the website to identify your device whenever you visit that website. Cookies cannot be used to run programs or deliver viruses to your device. Cookies can only be read by a web server from the same domain that saved the cookie on your device.

InstantTop uses cookies to collect information from visitors and registered clients to improve the Top-up Services. Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and prompt you every time a cookie is sent to your device or to allow you to choose not to receive cookies at all. If you wish to block cookies from your browser software, please check the browser help menu for relevant instructions. If you choose to decline cookies, some of the interactive features and some functionality of Instanttop may not be available to you.

How can I get in contact with InstantTop?

If you have any questions about your Personal Information, this Privacy and Cookies Statement or any complaints then please email us at privacy@instanttop.com.

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